Privacy Policy

株式会社プレミアム不動産 (hereinafter referred to as “the Company”) establishes the following privacy policy (hereinafter referred to as “this Policy”) regarding the handling of users’ personal information in the services provided on this website (hereinafter referred to as “the Service”).

Article 1 (Personal Information)

“Personal information” refers to “personal information” as defined in the Act on the Protection of Personal Information, meaning information about a living individual that can identify a specific individual through the individual’s name, date of birth, address, telephone number, contact information, and other descriptions contained in such information, as well as data relating to appearance, fingerprints, and voiceprints, and information that can identify a specific individual from the information alone, such as the insurer number on a health insurance card (personal identification information).

Article 2 (Methods of Collecting Personal Information)

The Company may request personal information such as the user’s name, address, telephone number, and email address when the user registers as a member. The Company may also obtain the information entered by the user when using various functions of the Service, such as the inquiry form, AI appraisal, and AI chatbot. In addition, the Company may collect transaction records containing the user’s personal information and information concerning payments made between the user and business partners, etc., from the Company’s business partners (including information providers, advertisers, and advertising distribution destinations; hereinafter referred to as “business partners”), etc.

Article 3 (Purposes of Collecting and Using Personal Information)

The purposes for which the Company collects and uses personal information are as follows.

  1. To provide and operate the Company’s services
  2. To respond to inquiries from users (including conducting identity verification)
  3. To send emails regarding new functions, updates, campaigns, etc. of the services being used by users, as well as information about other services provided by the Company
  4. To contact users as necessary regarding maintenance, important notices, etc.
  5. To maintain and improve the quality of the Service and improve the accuracy of AI-generated responses and appraisals (the content is, in principle, aggregated and analyzed statistically)
  6. To identify users who have violated the Terms of Use or who attempt to use the Service for fraudulent or improper purposes, and to refuse their use of the Service
  7. To allow users to view, change, or delete their own registered information and view their usage status
  8. To charge users usage fees for paid services
  9. Purposes incidental to the above purposes of use

Article 4 (AI Chatbot “Premium AI Concierge”)

The Company provides the AI chatbot “Premium AI Concierge” to answer questions about properties on the spot. To ensure that users can use it with confidence, its handling is prescribed as follows.

  1. Users are not required to enter their name, address, telephone number, or other such information when using the service. If users wish to be contacted by the Company, the Company may request their email address or other information.
  2. To verify and improve the content of responses, the Company records the content entered by users and the responses from the Company. In addition, the Company records the IP address used at the time of use, information for identifying the browser, and, when the user is logged in as a member, the member ID.
  3. To generate responses, the content entered by users is sent to an API provided by OpenAI, L.L.C. of the United States. Under the rules established by that company, content sent through the API will not be used to train its AI models. For information regarding the system for protecting personal information in the United States, the country to which the information is transferred, please refer to the information published on the website of the Personal Information Protection Commission.
  4. The content of recorded conversations is used within the scope of the purposes specified in Article 3 and retained to maintain and improve response quality and respond to inquiries. Records that have been retained for more than 12 months will be deleted successively. For analysis, the information is, in principle, aggregated statistically in a form that does not identify individuals.
  5. AI-generated responses are provided as general guidance and reference information. For the final conditions, prices, etc. of properties, please confirm the information provided by the Company’s representative.

Article 5 (Handling of Cookies, etc.)

The Company uses cookies and similar technologies to improve site convenience and understand usage conditions.

  1. Cookies do not directly contain personal information such as names or addresses. However, when a user is logged in as a member, cookies may be used in connection with member information.
  2. Cookies can be disabled at any time through browser settings. In that case, some functions, such as maintaining login status and saving search criteria, may be unavailable.

Article 6 (Changes to Purposes of Use)

  1. The Company shall change the purposes of use of personal information only when it is reasonably recognized that the changed purpose is related to the purpose before the change.
  2. If the purposes of use are changed, the Company shall notify users of the changed purposes or announce them on this website by a method prescribed by the Company.

Article 7 (Provision of Personal Information to Third Parties)

  1. The Company shall not provide personal information to a third party without obtaining the user’s prior consent, except in the following cases. However, this excludes cases permitted under the Act on the Protection of Personal Information or other laws and regulations.
    1. When it is necessary to protect a person’s life, body, or property and it is difficult to obtain the individual’s consent
    2. When it is particularly necessary to improve public health or promote the sound development of children and it is difficult to obtain the individual’s consent
    3. When it is necessary to cooperate with a national or local government agency, or a person entrusted by one, in carrying out affairs prescribed by laws and regulations, and obtaining the individual’s consent is likely to impede the performance of those affairs
    4. When the following matters have been announced or made public in advance and the Company has notified the Personal Information Protection Commission
      1. That provision to a third party is included in the purpose of use
      2. The items of data provided to the third party
      3. The means or method of provision to the third party
      4. That the provision of personal information to third parties will be stopped at the request of the individual
      5. The method for accepting requests from the individual
  2. Notwithstanding the provisions of the preceding paragraph, the recipient of the information shall not be considered a third party in the following cases.
    1. When the Company outsources all or part of the handling of personal information to the extent necessary to achieve the purpose of use
    2. When personal information is provided in connection with the succession of a business due to a merger or other reason
    3. When personal information is jointly used with a specific person, and the individual has been notified in advance or placed in a state where the individual can easily know that fact, the items of personal information to be jointly used, the scope of persons who jointly use the information, the purposes of use by the users, and the name or designation of the person responsible for managing the personal information
  3. When information is sent to a business operator located in a foreign country to provide the Service, it shall be handled in accordance with Article 4.

Article 8 (Disclosure of Personal Information)

  1. When the Company is requested by the individual to disclose personal information, it shall disclose the information to the individual without delay. However, if disclosure falls under any of the following cases, the Company may choose not to disclose all or part of the information, and if it decides not to disclose it, the Company shall notify the individual of that decision without delay. A fee of 1,000 yen per request shall be charged for the disclosure of personal information.
    1. When there is a risk of harming the life, body, property, or other rights or interests of the individual or a third party
    2. When there is a risk of significantly impeding the proper execution of the Company’s business
    3. When disclosure would otherwise violate laws or regulations
  2. Notwithstanding the provisions of the preceding paragraph, information other than personal information, such as historical information and characteristic information, will not, in principle, be disclosed.

Article 9 (Correction and Deletion of Personal Information)

  1. If the user’s personal information held by the Company is incorrect, the user may request that the Company correct, add to, or delete the personal information (hereinafter referred to as “correction, etc.”) through procedures prescribed by the Company.
  2. When the Company determines, in response to a request under the preceding paragraph from a user, that it is necessary to comply with the request, the Company shall carry out correction, etc. of the relevant personal information without delay.
  3. When the Company has carried out correction, etc. based on the preceding paragraph, or has decided not to carry out correction, etc., the Company shall notify the user of this without delay.

Article 10 (Suspension of Use of Personal Information, etc.)

  1. When the Company is requested by the individual to suspend or delete the use of personal information (hereinafter referred to as “suspension of use, etc.”) on the grounds that the personal information is being handled beyond the scope of the purpose of use or was acquired through fraudulent means, the Company shall conduct the necessary investigation without delay.
  2. Based on the results of the investigation under the preceding paragraph, when the Company determines that it is necessary to comply with the request, it shall carry out suspension of use, etc. of the relevant personal information without delay.
  3. When the Company has carried out suspension of use, etc. based on the preceding paragraph, or has decided not to carry out suspension of use, etc., the Company shall notify the user of this without delay.
  4. Notwithstanding the preceding two paragraphs, when suspension of use, etc. would require substantial costs or is otherwise difficult to carry out, and alternative measures necessary to protect the user’s rights and interests can be taken, the Company shall take those alternative measures.

Article 11 (Changes to the Privacy Policy)

  1. The contents of this Policy may be changed without notifying users, except for matters otherwise stipulated by laws and regulations or in this Policy.
  2. Unless otherwise specified by the Company, the revised Privacy Policy shall take effect from the time it is posted on this website.

Article 12 (Contact Information)

For inquiries regarding this Policy, please contact the following office.

Address: 1-9-23, 6th Floor, Itachibori, Nishi-ku, Osaka City, Osaka Prefecture
Company name: 株式会社プレミアム不動産
Representative Director: Katsumasa Kai
Email address: info @ premium-tower.ne.jp

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